
With the explocentre, the France Telecom Group innovates even within the field
of innovation and introduces groundbreaking new methods:
The customer is always at the centre of the creation process and contributes
to innovation through the design stage.
The teams are brought together at the same location and work like genuine internal
start-ups.
The challenge facing the explocentre is to:
• identify new revenue sources
• open up new business territories
• win back strategic target audiences
To achieve this, the explocentre introduced:
• new methods based on co-creation with customers and partners, using design to
drive innovation. Ideas for services are investigated, tested and re-worked with
our customers to find a real value potential.
• new project management and selection methods, based on trial-and-error and investor
models
The explocentre is an ‘incubator, hosting and supporting innovative projects
that operate like small-scale internal start-ups. Each project consists of a multi-disciplinary
‘core team’ working in close collaboration with regular contributors from the
entire group.
All sorts of concepts are explored here and launch decisions are made by an investor-type
governance committee. At each phase of the project, the decision can be made to
halt the project, accelerate it into Time To Market, or continue exploration.
The explocentre is a link between proposals submitted by any group entity (primarily
R&D) and the technocentre/business units, to speed up business innovation. This
approach does not replace R&D, whose researchers and experts keep the group at
the forefront of innovation, and especially technological innovation. It simply
complements R&D by being more focused on concrete business projects likely to
generate new products and services in the short and medium term.
Situated upstream from the technocentre, which implements "mature" concepts,
the explocentre concentrates on nurturing highly innovative concepts with strong
potential, but that could be deemed too risky to be placed directly on the market.
Once explored, concepts are submitted to the technocentre, where they are either
industrialised for a commercial launch or transferred to a spin-off or joint venture
for development.